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FAQ

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20-21 Season

Q: When will you share information about your plans for the 20-21 season?

A: The safety and well-being of our patrons, artists and staff are our top priority. We will not launch our 2020-21 season or re-open our doors to our community until it is deemed safe. Asolo Rep has announced the postponement of BILLY ELLIOT, THE MUSICAL to the fall of its 2021-22 season, and also the cancellation of Ken Ludwig’s THE THREE MUSKETEERS, originally scheduled to open in January. To view details about that announcement, please click here. Any additional changes to the season will be communicated to our patrons via email, in our weekly newsletter STAY ENGAGED, and posted on our website: asolorep.org.

 

Q: What happens if a show is canceled?

A:  Unfortunately, in the current situation, that is a possibility. In the event we must cancel a production, we will offer our patrons the option to receive an account credit, donate their tickets, or receive a refund.

 

Q: What measures will you take to keep audiences safe?

A: Asolo Rep will comply with all state and local requirements for public assembly and with CDC recommendations that pertain to areas of public assembly. Those measures will include intense cleaning, hand-sanitizing stations. It is likely that patrons will be required to wear masks at the theatre. We will be able to announce more specific information closer to our opening date since the overall situation and guidelines may change.

 

Q: What if I already purchased a subscription to the 2020-21 season but decide later that I don’t feel comfortable returning to the theatre?

A:   We completely understand how unpredictable circumstances are right now. If you decide you don’t feel safe attending a show, or if we need to cancel or postpone a production due to safety issues, you will be able to receive an account credit, donate your tickets, or receive a refund. It is our intention to deliver a robust season to you, but we appreciate your understanding and flexibility if changes need to be made to ensure your safety.

 

Q: What if I need additional information or need to make alternate arrangements?

A: Our Patron Services staff is at your service and here to assist you. Our physical office is currently closed and our staff are working from their homes, so we ask that you contact us via email at [email protected]. We will reply to email inquiries at the earliest opportunity during regular business hours Monday-Friday, 10am – 5pm.

 

Q: I am a 6-Play Subscriber and enjoy sitting in the same seats every production. If you cancel performances, or if I feel unsafe attending shows this season, will this affect my chosen seats?

A: Your seats are safe and we will hold them for you for future seasons.

 

Q: I am a Flex Subscriber. When will I be able to reserve tickets for shows?

A: At present we are uncertain when we will be able to safely begin performances in the theatre. In the event that seating is limited due to COVID-19 restrictions or social distancing, 6-Play Subscribers with reserved seats will receive first choice for all available seats. All remaining seats will be then made available to Flex Subscribers, before they’re be available to the general public. Flex Subscribers will receive advanced notice via email and/or phone to reserve their seats before they are made available to the public.

 

Q: I am a 6-Play Subscriber. Will you be sending your season brochure and my tickets in the mail?

 

A: Typically 6-Play Subscribers receive their tickets along with our season brochure in the mail in early September. This season we are delaying our season brochure and will not distribute tickets until we are certain of performance dates.

 

Q: When do single tickets go on sale?

A: In the past single tickets to all of our shows have gone on sale to the public in late September. For the 20-21 season, we are doing it differently. In the event that seating is limited due to COVID-19 restrictions or social distancing, subscribers will receive first choice for all available seats. Any available single tickets will go on sale in advance of each performance. Six-Play Subscribers will already have their dates and seats secured. Flex subscribers will be able to book their tickets to each show in advance of the public single ticket sales date.

 

Q: How can I make an additional gift to Asolo Rep?

A: We appreciate your continued support as a member of our Asolo Rep family. If you would like to further support the theatre during this challenging time, you can choose to make an additional gift to our “No Place Like Home” Sustainability Campaign. Click here to learn more.

 

Q: What if I had chosen the initial “raincheck” offer for my 2019-20 single tickets?

A:  Your “raincheck” credits are stored in your account. Once single tickets go on sale for the 20-21 season, you may contact the Patron Services Office to purchase tickets using your credits.

 

 

Social Media

Q: How do I view your content on Facebook?

A:  Visit our Facebook page by CLICKING HERE

 

Q: How do I view your content on YouTube?

A: Visit our YouTube channel by CLICKING HERE

 

Q: How do I view your content on Instagram?

A: Visit our Instagram page by CLICKING HERE

 

Q: How do I receive email notifications of new posts and events on your social media?

A: Stay informed about all things Asolo Rep by CLICKING HERE and signing up for our Weekly Newsletter!

 

Q: I don’t have social media accounts; how can I see your content?

A: Not to worry! All of our online content is available 24/7 on our website and can be viewed by CLICKING HERE

 

Q: Where can I view the new, online Asolo Rep Engage content?

A: Take a look at all of our FREE digital content by CLICKING HERE.

 

Q: Where can I view Monday Musical Moments?

A: Take a look back at some of our famous Musical productions by CLICKING HERE.

 

Q: Where can I view Nia Explains It All?

A: Take a look at the life of our Production Stage Manager Nia and all things behind the scenes by CLICKING HERE.

 

Q: How do I subscribe to your newsletter?

A: Stay informed about all things Asolo Rep by CLICKING HERE.

 

Q: How do I listen to Engage On Air?

A: You can view all of our Engage On Air episodes with our local WSLR radio station by CLICKING HERE.

 

Q: How do I learn about and sign up for Online Classes?

A: You can few our current roster of events and sign up for Online Classes by CLICKING HERE.

 

Q: Do you offer Online Classes for adults?

A: Yes! You can view our Adult Online Class options by CLICKING HERE.

What are the box office hours?

During season, the box office is open:

  • Monday 10 am to 5 pm
  • Tuesday - Thursday 10 am to 7:30 pm
  • Friday and Saturday 10 am to 8 pm
  • Sunday 10 am to 2 pm.

Box Office phone lines close one hour prior to any performance. The box office closes at 5 pm when no evening performances are scheduled.

During the summer and non-performance dates, the box office is open Monday through Friday 10 am to 5 pm

Where do I park?

Convenient free parking is available in front of the FSU Center, however during season, the parking lot can fill up quickly. Please plan to arrive early to allow plenty of time for parking. Parking for the disabled is located in the front and east of the building with ramp access to the lobby.

What are the directions to the theatre?

Asolo Rep is located in the FSU Center for the Performing Arts adjacent to the Ringling Museum of Art in Sarasota, just one hour south of Tampa and two hours from Orlando.

From I-75 take the University Parkway exit 213 west and continue about six miles to the intersection of University Parkway and U.S. 41/Tamiami Trail. Cross through the light and toward the Ringling Museum. Turn right into the parking lot at the sign for Museum Parking. The Center is at the north end of the parking lot.

Plenty of convenient free parking is available in front of the FSU Center. Parking for the disabled is located in the front and east of the building, with ramp access to the lobby.

Convenient free parking is available in front of the FSU Center, however during season, the parking lot can fill up quickly. Please plan to arrive early to allow plenty of time for parking. Parking for the disabled is located in the front and east of the building with ramp access to the lobby.

Is there more than one theatre?

Yes. The FSU Center for the Performing Arts houses two theatres. The main performance space for the Asolo Repertory Theatre is the Mertz Theatre, a beautifully restored 500-seat facility originally built in 1903 as an opera house in Dunfermline, Scotland. Asolo Rep also typically performs one show per season in the intimate and contemporary 161-seat Cook Theatre, also housed in the center. The FSU/Asolo Conservatory performs primarily in the Cook Theatre.

What happens if I'm late to a show?

To cause the least amount of disruption to the performance and the other patrons, if you arrive late you will be seated at the discretion of the house manager. You might not be seated in your assigned seat until intermission

What if I miss my show?

Subscribers may exchange for another performance of the same show up to 24 hours prior to curtain. If you are a Flex Pass subscriber, you may exchange your tickets to any show within the Asolo Rep season up to 24 hours prior to curtain. If you are not a subscriber, you may exchange your tickets for another performance of the same show for a $5 per ticket fee. Call the box office at 941-351-8000 or 800-361-8388.

Please note: Flex subscribers who like to redeem their tickets for a performance of The Sound of Music must make this selection before November 13th.

Can my tickets be refunded?

No, all sales are final. If you cannot attend a performance and wish to donate your tickets back to the theatre, please call the box office at 941-351-8000 or 800-361-8388 in advance of your performance date. You don't even have to bring the tickets to us! We will happily accept the tickets for resale, and give you a tax receipt and our heartfelt thanks for your donation.

My seat numbers 1 and 3 are these together?

Yes. Seats on the left side of the theatre are odd-numbered and seats on the right side are even-numbered, starting in the center.

What types of discounts do you offer?

Please visit Ways to Save to get information on the many discounts offered by Asolo Rep.

Are the theatres accessible to persons with disabilities?

Yes, the theatres, parking, and bathrooms are all fully accessible to persons with disabilities. Wheelchair seating must be requested in advance when ordering tickets by calling the box office at 941-351-8000 or 800-361-8388.

Can I subscribe or donate online?

You can donate online HERE. You can purchase a subscription online HERE.

Can I bring children to the theatre?

Asolo Rep offers a wide range of programming and age-appropriateness varies. Many of Asolo Rep's shows are appropriate for teens. Our June production is always family friendly and suitable for all ages. If you have questions about the age-appropriateness of any show, please call the box office at 941-351-8000 or 800-361-8388.

What is your policy on cameras and cell phones?

NO Cameras or recording devices of any kind are permitted in the theatres. We kindly ask that cell phones and pagers be turned off during performances.

Do all shows have an intermission?

Most shows at Asolo Rep have at least one 15 minute intermission. On occasion, however, a show may be performed without an intermission. Please call the box office at 941-351-8000 or 800-361-8388 after a production has opened for information on running times and intermissions.

What is the dress code at Asolo Rep?

At Asolo Rep you'll see all types of dress – from cocktail attire to resort casual to jeans. Most patrons dress as they would go out to a restaurant. Evenings and opening nights tend to be a little dressier than matinees. Ladies should always wear something on their shoulders, as the theatre tends to be cool.

Do you offer tours of your facility?

Yes. Free tours including the rehearsal halls, costume shop, and both theatres, are available by appointment by calling 941-351-9010 ext. 3000 or email [email protected]

How can I be contacted in case of an emergency?

Notify the house manager before curtain and give him your name and seat location. Please turn off your cell phone or pager during a performance.