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Patron Services

We are more than just tickets: ask us anything about Asolo Rep!

click below for our Frequently Asked Questions

General Inquiries

Q: What are the Box Office hours?

A: During season, the box office is open:

  • Monday 10 am to 5 pm
  • Tuesday - Thursday 10 am to 7:30 pm
  • Friday and Saturday 10 am to 8 pm
  • Sunday 10 am to 2 pm.

Box Office phone lines close one hour prior to any performance. The box office closes at 5 pm when no evening performances are scheduled.

During the summer and non-performance dates, the box office is open Monday through Friday 10 am to 5 pm

 

Q: Where do I park?

A: Convenient free parking is available in front of the FSU Center, however during season, the parking lot can fill up quickly. Please plan to arrive early to allow plenty of time for parking. Parking for the disabled is located in the front and east of the building with ramp access to the lobby.

 

Q: What are the directions to the theatre?

A: Asolo Rep is located in the FSU Center for the Performing Arts adjacent to the Ringling Museum of Art in Sarasota, just one hour south of Tampa and two hours from Orlando.

From I-75 take the University Parkway exit 213 west and continue about six miles to the intersection of University Parkway and U.S. 41/Tamiami Trail. Cross through the light and toward the Ringling Museum. Turn right into the parking lot at the sign for Museum Parking. The Center is at the north end of the parking lot.

Plenty of convenient free parking is available in front of the FSU Center. Parking for the disabled is located in the front and east of the building, with ramp access to the lobby.

Convenient free parking is available in front of the FSU Center, however during season, the parking lot can fill up quickly. Please plan to arrive early to allow plenty of time for parking. Parking for the disabled is located in the front and east of the building with ramp access to the lobby.

 

Q: Is there more than one theatre?

A: Yes. The FSU Center for the Performing Arts houses two theatres. The main performance space for the Asolo Repertory Theatre is the Mertz Theatre, a beautifully restored 500-seat facility originally built in 1903 as an opera house in Dunfermline, Scotland. Asolo Rep also typically performs one show per season in the intimate and contemporary 161-seat Cook Theatre, also housed in the center. The FSU/Asolo Conservatory performs primarily in the Cook Theatre.

 

Q: What happens if I’m late to a show?

A: To cause the least amount of disruption to the performance and the other patrons, if you arrive late you will be seated at the discretion of the house manager. You might not be seated in your assigned seat until intermission

 

Q: What if I miss my show?

A: Subscribers may exchange for another performance of the same show up to 24 hours prior to curtain. If you are a Flex Pass subscriber, you may exchange your tickets to any show within the Asolo Rep season up to 24 hours prior to curtain. If you are not a subscriber, you may exchange your tickets for another performance of the same show for a $5 per ticket fee. Call the box office at 941-351-8000 or 800-361-8388.

 

Q: Can my tickets be refunded?

A: No, all sales are final. If you cannot attend a performance and wish to donate your tickets back to the theatre, please call the box office at 941-351-8000 or 800-361-8388 in advance of your performance date. You don't even have to bring the tickets to us! We will happily accept the tickets for resale, and give you a tax receipt and our heartfelt thanks for your donation.

 

Q: My seat numbers 1 and 3 are these together?  

A: Yes. Seats on the left side of the theatre are odd-numbered and seats on the right side are even-numbered, starting in the center.

 

Q: What types of discounts do you offer?

A: Please visit Ways to Save to get information on the many discounts offered by Asolo Rep.

 

Q: Are the theatres accessible to patrons with disabilities?  

A: Yes, the theatres, parking, and bathrooms are all fully accessible to persons with disabilities. There is only elevator access from the first floor the Mezzanine level (2nd floor), one full flight of stairs is required to reach the Balcony level (3rd floor). Bathrooms are also only available on the first and second floors as well. Wheelchair seating must be requested in advance when ordering tickets by calling the box office at 941-351-8000 or 800-361-8388.

 

Q: Can I subscribe or donate online?

A: You can donate online HERE. You can purchase a subscription online HERE.

 

Q: Can I bring children to the theatre?

A: Asolo Rep offers a wide range of programming and age-appropriateness varies. Many of Asolo Rep's shows are appropriate for teens. Our June production is always family friendly and suitable for all ages. If you have questions about the age-appropriateness of any show, please call the box office at 941-351-8000 or 800-361-8388.

 

Q: What is your policy on cameras and cell phones?

A: NO Cameras or recording devices of any kind are permitted in the theatres. We kindly ask that cell phones and pagers be turned off during performances.

 

Q: Do all shows have an intermission?

A: Most shows at Asolo Rep have at least one 15 minute intermission. On occasion, however, a show may be performed without an intermission. Please call the box office at 941-351-8000 or 800-361-8388 after a production has opened for information on running times and intermissions. 

 

Q: What is the dress code at Asolo Rep?

A: At Asolo Rep you'll see all types of dress – from cocktail attire to resort casual to jeans. Most patrons dress as they would go out to a restaurant. Evenings and opening nights tend to be a little dressier than matinees. Ladies should always wear something on their shoulders, as the theatre tends to be cool.

 

Q: Do you offer tours of your facility?

A: Yes. Free tours including the rehearsal halls, costume shop, and both theatres, are available by appointment by calling the box office 941.351.8000

 

Q: How can I be contacted in case of an emergency?

A: Notify the house manager before curtain and give them your name and seat location. Please turn off your cell phone or pager during a performance.

 

Social Media

Q: How do I view your content on Facebook?

A:  Visit our Facebook Page by CLICKING HERE

 

Q: How do I view your content on YouTube?

A: Visit our Youtube channel by CLICKING HERE

 

Q: How do I view your content on Instagram?

A: Visit our Instagram account by CLICKING HERE

 

Q: How do I receive email notifications of new posts and events on your social media?

A: Sign up for our weekly newsletter by CLICKING HERE

 

Q: How do I share your posts with my friends and family?

A:

 

Q: I don’t have social media accounts; how can I see your content?

A: You can visit all of our social media channels and enjoy our content. It is free and available for public viewing, regardless of your status on social media.

 

Q: Where can I view the new, online Asolo Rep Engage content?

A: To learn more about our Asolo Rep Engage programming by CLICKING HERE

 

Q: Where can I view Monday Musical Moments?

A: Monday Musical Moments can be found on our social media channels or by CLICKING HERE

 

Q: Where can I view Nia Explains It All?

A: Nia Explains It All can be found on our social media channels or by CLICKING HERE

 

Q: How do I subscribe to your newsletter?

A: Sign up for our weekly newsletter by CLICKING HERE

 

Q: How do I listen to Engage On Air?

A: Engage: On Air can be found on our social media channels or by CLICKING HERE

 

Q: How do I learn about and sign up for Online Classes?

A: Find out more about our Online Class offerings by CLICKING HERE

 

Q: Do you offer Online Classes for adults?

A: Yes! Find out more about our Adult Online Classes by CLICKING HERE

 

20-21 Season

 

Welcome to our 20-21 season. This year has been unlike any other, and we anticipate you may have some questions about our plans to reopen and our safety guidelines. Thank you for your patience, flexibility, and understanding as we navigate this uncharted territory. Please continue to check back for updates.

 

Q: When will you share information about your plans for the 20-21 season?

A: The launch of our 20-21 season is a promise to our patrons that we will open the doors to our community again after it is deemed safe to open. Asolo Rep will make announcements during late-summer and early-fall to keep our patrons informed on any changes to the season. The first announcement is scheduled the week of August 16, 2020.

 

Q: What happens if a show is canceled?

A:  Our primary concern is to ensure the health and well-being of our patrons, staff and artists. In the event we have to cancel a production, we will offer our patrons the option to donate their tickets, receive an account credit, or receive a refund.

 

Q: What measures will you take to keep audiences safe?

A: Asolo Rep will comply with all state and local requirements for public assembly and with CDC recommendations that pertain to areas of public assembly. Our top priority is to ensure you feel safe and comfortable in our theatre and we will not reopen until we can do so in a safe manner.

 

Q: What if I already purchased a subscription to the 20-21 season but I decide I don’t feel safe?

A:  If we find we need to cancel or postpone a production due to safety issues, we will provide options at that time on how to manage your tickets. It is our intention to deliver a robust season to you, but we appreciate your understanding and flexibility if changes need to be made to ensure your safety.

 

Q: What is the status of Billy Elliot?

A: Asolo Rep plans to announce if there are adjustments to the 20-21 season during the week of August 16.

 

Q: If you cancel productions in the 20-21 season, will I lose my seats for future seasons?

A: In the event that Asolo Rep must cancel productions during the 20-21 season, all patrons who purchased subscriptions will still retain their seats for future seasons. The health and survival of our organization is very much dependent on the support of our community. Our subscribers, donors, and loyal patrons are the lifeblood of our theatre and we cannot survive without you.

 

What we ask of you now is to renew your subscription for the 20-21 season and hold onto it, knowing those funds account for a large portion of our operations and survival. Think of your commitment to us now as an investment in the future. Not just the theatre’s future, but a commitment to your future self – to the day when you will be able to return to Asolo Rep and experience once again great stories brilliantly told by extraordinary artists.

 

Q: When do single tickets go on sale?

A: In the past we have put single tickets to all of our shows on sale in late September. For the 20-21 season, we are doing it differently. In the event that seating is limited due to COVID-19 restrictions or social distancing, subscribers and donors will receive first choice for all available seats. Any available single tickets will go on sale two weeks in advance of each performance. Six-Play Subscribers will already have their dates secured. Flex subscribers will be able to book their tickets to each show two weeks in advance of the public on-sale date.

 

Q: What if I need additional information or need to make alternate arrangements?

A: Our Patron Services staff is at your service and here to assist you. Our physical office is currently closed and our staff are working from their homes, so we ask that you contact us via email by CLICKING HERE. We will reply to email inquiries at the earliest opportunity during regular business hours Monday-Friday, 10am – 5pm.

 

Q: How can I make an additional gift to Asolo Rep?

A: We appreciate your continued support as a member of our Asolo Rep family. If you would like to further support the theatre during this challenging time, you can choose to make an additional gift. Click here to learn more.

 

Q: What if I had chosen the initial “raincheck” offer for my 2019-20 single tickets?

A:  Your “raincheck” credits are stored in your account. Once single tickets go on sale for the 20-21 season, you may contact the Patron Services Office to purchase tickets using your credits.

 

 

The Patrons Services team is currently working remotely. 

Office Hours

Monday through Friday | 10 am - 5 pm

Contact Us

email Patron Services
call 941.351.8000 or toll free 800.361.8388