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ASOLO REPERTORY THEATRE

Box Office: 941.351.8000 / 800.361.8388

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Title: Ticket Services Representative

ESSENTIAL JOB FUNCTIONS:

Asolo Repertory Theatre, Florida’s premiere professional theatre located in Sarasota, FL seeks part time individuals to provide outstanding customer service to patrons in the ticket/patron services department.
This position handles inbound and outbound calls for single tickets, subscription phone sales campaigns and assists patrons with questions, comments, and other services. Responsibilities include:

  • Develop and manage patron relationships with single ticket buyers and subscribers both in person and over the phone.
  • Answer incoming phone calls timely and accurately in order to sell single tickets to productions.
  • Make outgoing phone calls in efforts to help patrons renew/buy new season subscriptions.
  • Upsell and recommend ticket and subscription packages and special promotions.
  • Assist customers with questions about productions, Asolo Rep’s policies, theatre layout, and seating.
  • Accurately handle sales with credit cards, checks and cash. 

QUALIFICATIONS:

Candidates should have previous customer service, and preferably, box office/telemarketing experience. Position requires professional etiquette and work ethic, great attention to detail, excellent social, verbal and written communication skills. Candidates should have a working knowledge of Microsoft Office Suite. Previous experience with Tessitura is a plus.
All applicants must be able to work with others, be self-motivated and be able to multi-task in a fast-paced environment. Typical workweek will be 16-28 hours: some evenings and weekends are required. Must be able to lift at least 25 lbs.

Send cover letter, resume, and references to: Alex Suczewski at Alex_Suczewski@asolo.org or mailed to 5555 North Tamiami Trail, Sarasota, FL 34243